Florida Energy and Mild (FPL), a subsidiary of NextEra Power, is Florida’s largest electrical utility, serving greater than 5 million clients throughout the state. With a dedication to offering dependable service and progressive options, FPL strives to fulfill the rising vitality wants of its clients.
This informational article will information you thru the assorted methods to contact FPL’s customer support division. Whether or not you have got billing inquiries, have to report an outage, or require help along with your account, we’ll offer you the mandatory info to achieve the suitable division and resolve your considerations.
Whether or not you favor talking to a stay agent or using handy self-service choices, FPL gives a variety of contact channels to fit your communication preferences. So, let’s delve into the main points of every contact technique and uncover how one can get in contact with FPL customer support effectively.
florida energy and light-weight telephone quantity
Attain FPL customer support effectively with these key factors:
- Primary customer support: 1-800-DIAL-FPL (1-800-342-5375)
- Report an outage: 1-800-4-OUTAGE (1-800-468-8243)
- New service or relocation: 1-800-226-3545
- Billing inquiries: 1-800-226-3545
- Power effectivity applications: 1-800-342-5375
- FPL Cellular App: Handle account, view payments, report outages
- On-line chat: Out there 24/7 through FPL web site
- Social media: Interact with FPL on Fb and Twitter
- FPL web site: Complete useful resource for account administration, invoice pay, and outage updates
Bear in mind these contact choices to make sure immediate help from Florida Energy and Mild’s customer support crew.
Primary customer support: 1-800-DIAL-FPL (1-800-342-5375)
The primary customer support quantity for Florida Energy and Mild, 1-800-DIAL-FPL (1-800-342-5375), is your gateway to a variety of help companies. Whether or not you have got questions on your invoice, want help along with your account, or need to inquire about new services and products, this quantity connects you on to FPL’s educated customer support representatives.
- Normal inquiries: For any normal questions associated to your FPL service, account standing, or billing info, dial this quantity to talk with a customer support agent.
- Fee preparations: If you happen to’re dealing with difficulties making your invoice funds, contact FPL by this quantity to debate fee choices and discover versatile fee plans that fit your monetary state of affairs.
- Service requests: Have to request a service disconnection, reconnection, or switch? Make the most of this line to speak your service wants and schedule appointments with FPL’s technicians.
- Power effectivity applications: Fascinated with studying extra about FPL’s vitality effectivity applications and rebates? Join with a customer support consultant through this quantity to discover methods to save lots of vitality and scale back your month-to-month payments.
Bear in mind, this quantity is your main contact level for all of your FPL-related queries and requests. The customer support representatives can be found 24/7 to help you with any matter regarding your electrical energy service.
Report an outage: 1-800-4-OUTAGE (1-800-468-8243)
Florida Energy and Mild’s devoted outage reporting line, 1-800-4-OUTAGE (1-800-468-8243), is your direct connection to FPL’s outage administration crew. This quantity is obtainable 24 hours a day, 7 days per week, to help you in reporting energy outages and receiving updates on restoration efforts.
While you name this quantity, be ready to offer the next info to the customer support consultant:
- Your identify and call info
- Your FPL account quantity
- The situation of the outage (handle or nearest intersection)
- The time the outage occurred
- A short description of the outage (e.g., no energy in the whole home, flickering lights, and so on.)
Upon getting offered this info, the customer support consultant will log your outage report and dispatch a crew to evaluate the state of affairs and start repairs. You’ll obtain updates on the estimated restoration time through automated telephone calls or textual content messages (if in case you have signed up for these notifications).
Throughout widespread outages, equivalent to these brought on by extreme climate occasions, FPL might expertise excessive name volumes. In such circumstances, you can even report your outage on-line by FPL’s web site or cell app. Merely log in to your account, navigate to the outage reporting part, and observe the directions to submit your report.
Bear in mind, FPL’s outage reporting line is your main useful resource for speaking energy outages and receiving updates on restoration efforts. By offering correct and detailed info, you’ll be able to assist FPL crews find and resolve outages extra effectively.
New service or relocation: 1-800-226-3545
If you happen to’re transferring to a brand new dwelling or enterprise inside FPL’s service space, or if you must set up new electrical energy service at your present location, you’ll be able to name 1-800-226-3545 to talk with a customer support consultant. This quantity is devoted to dealing with new service requests and relocation inquiries.
While you name, be ready to offer the next info to the customer support consultant:
- Your identify and call info
- The service handle (new or present)
- The date you want service to start
- The kind of service you require (residential, business, and so on.)
- Any particular necessities or requests you have got (e.g., underground service, momentary service, and so on.)
The customer support consultant will information you thru the brand new service utility course of and offer you an estimated timeframe for service activation. They may even inform you of any relevant charges or deposits required to determine your account.
If you happen to’re relocating inside FPL’s service space, you can even handle the switch of your present service on-line by FPL’s web site or cell app. Merely log in to your account, navigate to the transferring and transfers part, and observe the directions to provoke the switch course of. You’ll need to offer your present and new service addresses, in addition to the date you want the service to be transferred.
Whether or not you are a brand new buyer or an present buyer transferring to a brand new location, FPL’s devoted new service and relocation line is your main useful resource for establishing electrical energy service shortly and effectively.
Billing inquiries: 1-800-226-3545
For any questions or considerations associated to your FPL invoice, you’ll be able to name the billing inquiries line at 1-800-226-3545. This quantity is obtainable 24 hours a day, 7 days per week, to help you with a variety of billing-related issues.
While you name, be ready to offer the customer support consultant with the next info:
- Your identify and call info
- Your FPL account quantity
- The billing assertion or bill quantity in query
- An in depth description of your inquiry or concern
The customer support consultant will assessment your account and billing historical past to analyze the matter. They’ll present explanations for any fees or charges you could be questioning, in addition to help you with the next:
- Reporting a billing error
- Disputing a invoice
- Requesting a fee extension or versatile fee plan
- Organising computerized invoice funds
- Enrolling in paperless billing
- Understanding your vitality utilization and invoice elements
If you happen to choose to handle your billing inquiries on-line, you’ll be able to log in to your FPL account on their web site or cell app. As soon as logged in, you’ll be able to view your present and previous payments, make funds, replace your fee info, and arrange computerized funds. You may also contact FPL’s customer support crew by the web chat function out there on their web site.
Whether or not you select to name the billing inquiries line or handle your billing issues on-line, FPL’s customer support representatives are prepared to help you with any questions or considerations you will have relating to your invoice.
Power effectivity applications: 1-800-342-5375
Florida Energy and Mild (FPL) gives a variety of vitality effectivity applications and rebates to assist its clients save vitality and scale back their electrical energy payments. To study extra about these applications and how one can take part, name 1-800-342-5375 and communicate with a customer support consultant.
- House vitality audits: FPL gives free dwelling vitality audits to its residential clients. Throughout an audit, a educated vitality professional will go to your property to evaluate its vitality effectivity and determine areas the place it can save you vitality. You will obtain a personalised report with suggestions for energy-saving enhancements, together with details about out there rebates and incentives.
- Rebates and incentives: FPL gives rebates and incentives to clients who buy and set up energy-efficient home equipment, tools, and residential enhancements. These rebates can assist offset the price of energy-efficient upgrades, making them extra inexpensive for householders and companies.
- Power-efficient services and products: FPL’s on-line market gives a big selection of energy-efficient merchandise, equivalent to home equipment, lighting, and good thermostats. Clients may buy energy-efficient companies, equivalent to duct sealing and insulation, by FPL’s community of certified contractors.
- Power effectivity suggestions and assets: FPL’s web site and cell app present a wealth of data on vitality effectivity, together with suggestions for saving vitality at dwelling and in companies. Clients may entry on-line instruments to assist them monitor their vitality utilization and determine alternatives for financial savings.
By profiting from FPL’s vitality effectivity applications and rebates, clients can scale back their vitality consumption, decrease their month-to-month payments, and contribute to a extra sustainable setting.
FPL Cellular App: Handle account, view payments, report outages
The FPL Cellular App is a handy and user-friendly software that permits clients to handle their accounts, view payments, and report outages from the palm of their hand. Out there for each iOS and Android gadgets, the app supplies a variety of options to make managing your electrical energy service simpler than ever.
- Account administration: View your account stability, due date, and fee historical past. Replace your contact info and fee strategies. Arrange computerized funds to make sure your invoice is paid on time.
- Invoice viewing and fee: Entry your present and previous payments in digital format. Pay your invoice securely and simply by the app utilizing your most popular fee technique.
- Outage reporting: Rapidly and simply report energy outages. Present your location and a short description of the outage. Obtain updates on the estimated restoration time and monitor the progress of restoration efforts.
- Power utilization monitoring: View your vitality utilization historical past and monitor your day by day, weekly, and month-to-month consumption. Set energy-saving objectives and obtain personalised suggestions that can assist you scale back your vitality utilization and lower your expenses.
The FPL Cellular App is a helpful software for patrons who need to handle their electrical energy service conveniently and effectively. With its intuitive interface and豐富 options, the app makes it straightforward to remain related to FPL and take management of your vitality utilization.
On-line chat: Out there 24/7 through FPL web site
For patrons preferring the comfort of on-line communication, FPL gives a 24/7 on-line chat service by its web site. This function permits you to join with a customer support consultant in real-time to debate your account, billing, outages, or every other FPL-related inquiries.
To entry the web chat service, merely go to FPL’s web site and click on on the “Chat with Us” button positioned on the backside proper nook of the web page. You’ll be prompted to offer your identify, e mail handle, and a short description of your inquiry. Upon getting entered this info, a customer support consultant shall be assigned to your chat session.
The web chat service is especially helpful for patrons who’ve questions or considerations that don’t require fast consideration. For instance, you should use the chat service to:
- Inquire about your invoice or fee choices
- Request details about vitality effectivity applications and rebates
- Report a non-emergency outage
- Ask questions on your account or service
- Present suggestions or solutions to FPL
The web chat service is a handy and environment friendly approach to talk with FPL’s customer support crew. With its 24/7 availability, you will get the help you want, everytime you want it, with out having to attend on maintain or go to a bodily location.
Social media: Interact with FPL on Fb and Twitter
Florida Energy and Mild (FPL) actively engages with its clients on social media platforms equivalent to Fb and Twitter. These platforms present handy channels for patrons to remain knowledgeable, join with FPL, and obtain help.
- Obtain updates and alerts: Observe FPL’s social media pages to obtain the most recent information, updates, and alerts about energy outages, service interruptions, and energy-saving suggestions.
- Ask questions and get help: You probably have questions or considerations about your account, billing, or service, you’ll be able to attain out to FPL’s customer support crew by social media. Merely ship a direct message or go away a touch upon considered one of FPL’s posts, and a customer support consultant will reply as quickly as attainable.
- Share suggestions and solutions: FPL values buyer suggestions and makes use of social media as a platform to assemble insights and enhance its companies. Share your ideas, solutions, and experiences with FPL on social media, and assist the corporate higher perceive your wants and expectations.
- Take part in contests and giveaways: FPL often runs contests and giveaways on social media, providing clients possibilities to win prizes equivalent to reward playing cards, good dwelling gadgets, and energy-efficient home equipment. Take part in these contests for an opportunity to win thrilling rewards.
By participating with FPL on social media, clients can keep related, knowledgeable, and supported. FPL’s social media platforms are helpful instruments for patrons to work together with the corporate, obtain help, and contribute to bettering its companies.
FPL web site: Complete useful resource for account administration, invoice pay, and outage updates
Florida Energy and Mild’s (FPL) web site serves as a complete on-line useful resource for patrons to handle their accounts, pay their payments, and keep knowledgeable about energy outages and different essential updates.
Listed below are some key options and functionalities out there on the FPL web site:
- Account administration: Clients can log in to their FPL accounts to view their account stability, due date, and fee historical past. They’ll additionally replace their contact info, fee strategies, and repair preferences.
- Invoice pay: FPL clients will pay their payments on-line by the web site utilizing a wide range of safe fee strategies, together with bank cards, debit playing cards, and digital checks. They’ll additionally arrange computerized funds to make sure their payments are paid on time.
- Outage updates: The FPL web site supplies real-time details about energy outages. Clients can view outage maps, report outages, and monitor the progress of restoration efforts. They’ll additionally join outage alerts to obtain notifications when their energy is out or anticipated to be restored.
- Power utilization monitoring: FPL clients can monitor their vitality utilization by the web site. They’ll view their day by day, weekly, and month-to-month consumption, evaluate their utilization to earlier intervals, and set energy-saving objectives. This info can assist clients determine methods to scale back their vitality consumption and lower your expenses on their payments.
- Power effectivity suggestions and assets: The FPL web site gives a wealth of data and assets to assist clients save vitality and scale back their carbon footprint. Clients can discover energy-saving suggestions, study energy-efficient home equipment and applied sciences, and entry rebates and incentives to assist them make energy-efficient upgrades to their properties and companies.
The FPL web site is a helpful useful resource for patrons to handle their electrical energy service, pay their payments, keep knowledgeable about outages, and study methods to save lots of vitality. By using the web site’s options and assets, clients can take management of their vitality utilization, scale back their prices, and contribute to a extra sustainable setting.
FAQ
Listed below are solutions to some often requested questions on Florida Energy and Mild (FPL) companies in Florida:
Query 1: How can I report an influence outage?
Reply: You possibly can report an influence outage by calling FPL’s devoted outage line at 1-800-4-OUTAGE (1-800-468-8243) or through the use of the web outage reporting software on FPL’s web site.
Query 2: What are my fee choices for my FPL invoice?
Reply: You possibly can pay your FPL invoice on-line by the FPL web site or cell app, by mail, or by telephone. You may also arrange computerized funds to make sure your invoice is paid on time.
Query 3: How can I handle my FPL account on-line?
Reply: You possibly can handle your FPL account on-line by creating an account on the FPL web site. Upon getting an account, you’ll be able to view your invoice, pay your invoice, report outages, and monitor your vitality utilization.
Query 4: Does FPL supply vitality effectivity applications and rebates?
Reply: Sure, FPL gives a wide range of vitality effectivity applications and rebates to assist clients save vitality and scale back their electrical energy payments. You possibly can study extra about these applications and rebates on the FPL web site.
Query 5: How can I contact FPL customer support?
Reply: You possibly can contact FPL customer support by calling the principle customer support line at 1-800-DIAL-FPL (1-800-342-5375), through the use of the web chat service on the FPL web site, or by sending a message on FPL’s social media pages.
Query 6: The place can I discover details about FPL outages and restoration efforts?
Reply: You could find details about FPL outages and restoration efforts on the FPL web site, the FPL cell app, and on FPL’s social media pages.
Query 7: How do I request a brand new service connection or switch my service to a brand new location?
Reply: You possibly can request a brand new service connection or switch your service to a brand new location by calling FPL’s new service line at 1-800-226-3545 or through the use of the web service request type on the FPL web site.
Closing Paragraph for FAQ:
We hope these solutions have been useful. You probably have any additional questions, please do not hesitate to contact FPL customer support.
Along with the data offered within the FAQ part, listed below are some further suggestions for Florida residents:
Ideas
Listed below are some sensible suggestions for Florida residents to assist them handle their electrical energy utilization and lower your expenses on their FPL payments:
Tip 1: Use energy-efficient home equipment and gadgets.
Change previous, inefficient home equipment and gadgets with newer, energy-efficient fashions. Search for home equipment with the Power Star label, which signifies that they meet sure vitality effectivity requirements.
Tip 2: Modify your thermostat properly.
In the course of the summer time months, set your thermostat to the next temperature whenever you’re away from dwelling or asleep. Within the winter months, set your thermostat to a decrease temperature whenever you’re away from dwelling or asleep. Even a small adjustment could make an enormous distinction in your vitality consumption.
Tip 3: Benefit from pure mild.
Open your curtains and blinds through the day to let in pure mild. This may scale back your want for synthetic lighting, which might prevent vitality.
Tip 4: Unplug electronics whenever you’re not utilizing them.
Many electronics proceed to attract energy even once they’re turned off. Unplug them whenever you’re not utilizing them to save lots of vitality.
Closing Paragraph for Ideas:
By following the following pointers, Florida residents can scale back their vitality consumption, decrease their FPL payments, and contribute to a extra sustainable setting.
The following pointers can assist you save vitality and cash whereas having fun with the dependable electrical energy service that FPL supplies.
Conclusion
Florida Energy and Mild (FPL) is dedicated to offering dependable electrical energy service to its clients in Florida. The corporate gives a variety of companies and assets to assist clients handle their accounts, pay their payments, report outages, and save vitality.
On this article, we now have mentioned the assorted methods to contact FPL customer support, together with the principle customer support line, the outage reporting line, and the web chat service. We’ve additionally offered info on FPL’s on-line account administration instruments, vitality effectivity applications, and social media channels.
By using the assets and companies offered by FPL, clients can take management of their vitality utilization, scale back their prices, and contribute to a extra sustainable setting.
We encourage all FPL clients to discover the data offered on this article and to contact FPL customer support with any questions or considerations they might have.
Bear in mind, FPL is right here to serve you and provide help to get probably the most out of your electrical energy service.
