Steam is a well-liked platform for enjoying video games on PC. It gives all kinds of video games, together with each free and paid titles. Typically, it’s possible you’ll buy a recreation on Steam that you simply later resolve you do not need. If this occurs, you’ll be able to request a refund.
Steam’s refund coverage could be very beneficiant. You may request a refund for any recreation that you’ve performed for lower than two hours. You even have 14 days from the date of buy to request a refund. Moreover, you’ll be able to request a refund for any recreation that’s faulty or doesn’t work as marketed.
To request a refund, you have to contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam shopper after which choosing “Steam Assist.” Upon getting contacted Steam Assist, you may be requested to offer some details about the sport that you’re requesting a refund for. This info consists of the secret, the date of buy, and the explanation for the refund request.
Find out how to Refund a Steam Sport
Comply with these steps to refund a Steam recreation:
- Contact Steam Assist
- Present recreation info
- Choose refund motive
- Submit refund request
- Anticipate refund approval
- Obtain refund
- Verify refund standing
- Contact assist if wanted
Bear in mind that you’ve 14 days from the date of buy and fewer than 2 hours of playtime to request a refund.
Contact Steam Assist
To contact Steam Assist, you should utilize the next strategies:
- Steam Shopper: Click on the “Assist” button on the high of the Steam shopper after which choose “Steam Assist.” This may open the Steam Assist web site in your default browser.
- Steam Web site: Go to the Steam Assist web site at https://assist.steampowered.com/ and click on the “Contact Assist” button.
- E mail: You can even contact Steam Assist by electronic mail at steamsupport@valvesoftware.com.
Upon getting contacted Steam Assist, you may be requested to offer some details about the sport that you’re requesting a refund for. This info consists of the secret, the date of buy, and the explanation for the refund request.
You can even connect screenshots or different documentation to your refund request. This may be useful in case you are requesting a refund for a faulty recreation or a recreation that doesn’t work as marketed.
Upon getting submitted your refund request, you’ll obtain an electronic mail from Steam Assist confirming that they’ve obtained your request. Steam Assist will then overview your request and decide. You’ll be notified of the choice by electronic mail.
In case your refund request is accepted, you’ll obtain a refund to the fee methodology that you simply used to buy the sport. The refund will usually be processed inside a number of days.
Present Sport Data
Once you contact Steam Assist to request a refund, you may be requested to offer some details about the sport that you’re requesting a refund for.
- Sport Identify: The total identify of the sport that you’re requesting a refund for.
- Date of Buy: The date that you simply bought the sport. Yow will discover this info in your Steam buy historical past.
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Motive for Refund: Choose the explanation why you’re requesting a refund. Some frequent causes embody:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by chance bought the sport.
- You aren’t happy with the sport.
- Further Data: You can even present any further info that you simply suppose could also be useful to Steam Assist. For instance, in case you are requesting a refund for a faulty recreation, you’ll be able to connect a screenshot of the error message that you’re receiving.
Upon getting offered all the needed info, click on the “Submit” button to ship your refund request to Steam Assist.
Choose Refund Motive
Once you request a refund from Steam Assist, you may be requested to pick out a motive for the refund. The most typical causes for requesting a refund are:
- Sport doesn’t work as marketed: This motive ought to be chosen if the sport doesn’t work as described on the Steam retailer web page. For instance, if the sport is lacking options that have been promised, or whether it is unplayable because of bugs.
- Sport is flawed: This motive ought to be chosen if the sport is flawed. For instance, if the sport crashes steadily, or if it corrupts your save recordsdata.
- Unintentional buy: This motive ought to be chosen if you happen to by chance bought the sport. For instance, if you happen to clicked the “Buy” button by mistake, or if you happen to bought the sport for the mistaken platform.
- Not happy with the sport: This motive ought to be chosen in case you are not happy with the sport for another motive. For instance, if you don’t just like the gameplay, or if you happen to discover the sport to be too tough.
You can even choose the “Different” choice in case your motive for requesting a refund just isn’t listed. Within the “Different” area, you’ll be able to present a quick rationalization of your motive for requesting a refund.
Submit Refund Request
Upon getting chosen a refund motive, you’ll be able to submit your refund request to Steam Assist.
- Overview your refund request: Earlier than you submit your refund request, just be sure you have reviewed all the info that you’ve offered. This consists of the sport identify, the date of buy, the explanation for refund, and any further info that you’ve offered.
- Click on the “Submit” button: As soon as you’re happy that all the info is appropriate, click on the “Submit” button to ship your refund request to Steam Assist.
- Anticipate a response: Upon getting submitted your refund request, you’ll obtain an electronic mail from Steam Assist confirming that they’ve obtained your request. Steam Assist will then overview your request and decide. You’ll be notified of the choice by electronic mail.
- Verify your refund standing: You may test the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your whole refund requests, together with the standing of every request.
In case your refund request is accepted, you’ll obtain a refund to the fee methodology that you simply used to buy the sport. The refund will usually be processed inside a number of days.
Anticipate Refund Approval
Upon getting submitted your refund request, you have to to attend for Steam Assist to overview your request and decide. This course of can take up to a couple days, however it’s often accomplished inside 24 hours.
When you are ready for a call, you’ll be able to test the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your whole refund requests, together with the standing of every request.
In case your refund request is accepted, you’ll obtain an electronic mail from Steam Assist notifying you of the approval. Additionally, you will obtain a refund to the fee methodology that you simply used to buy the sport. The refund will usually be processed inside a number of days.
In case your refund request is denied, additionally, you will obtain an electronic mail from Steam Assist notifying you of the denial. The e-mail will clarify the explanation for the denial. For those who disagree with the choice, you’ll be able to contact Steam Assist to attraction the choice.
Listed here are some ideas for growing the possibilities of your refund request being accepted:
- Present as a lot info as potential once you submit your refund request. This consists of the sport identify, the date of buy, the explanation for refund, and any further info that you simply suppose could also be useful.
- Be well mannered and respectful once you contact Steam Assist. This may improve the possibilities of your request being accepted.
- In case your refund request is denied, you’ll be able to attraction the choice by contacting Steam Assist. In your attraction, it is best to present further info or proof to assist your request.
Obtain Refund
In case your refund request is accepted, you’ll obtain a refund to the fee methodology that you simply used to buy the sport. The refund will usually be processed inside a number of days.
The precise time it takes to obtain your refund will rely in your fee methodology. For those who used a bank card, the refund will usually be credited to your bank card account inside 3-5 enterprise days. For those who used a PayPal account, the refund will usually be credited to your PayPal account inside 24 hours.
Upon getting obtained your refund, you should utilize the cash to buy one other recreation on Steam, or you’ll be able to withdraw the cash out of your fee methodology.
When you have not obtained your refund inside a number of days, you’ll be able to contact Steam Assist to inquire in regards to the standing of your refund.
Listed here are some ideas for checking the standing of your refund:
- Log into your Steam account and go to the “Refund Historical past” web page.
- Discover the refund request that you’re excited by and click on on the “View” button.
- The “View” web page will present you the standing of your refund request. If the standing is “Refund Authorized”, then the refund has been processed and it is best to obtain it inside a number of days.
Verify Refund Standing
You may test the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page.
The “Refund Historical past” web page will present you a listing of your whole refund requests, together with the standing of every request. The standing of your refund request can be one of many following:
- Pending: Which means that Steam Assist remains to be reviewing your refund request.
- Authorized: Which means that your refund request has been accepted and the refund has been processed.
- Denied: Which means that your refund request has been denied. The e-mail that you simply obtained from Steam Assist will clarify the explanation for the denial.
- Failed: Which means that there was an issue processing your refund. You need to contact Steam Assist to resolve the difficulty.
If the standing of your refund request is “Authorized”, then the refund has been processed and it is best to obtain it inside a number of days. The precise time it takes to obtain your refund will rely in your fee methodology.
If the standing of your refund request is “Denied”, you’ll be able to attraction the choice by contacting Steam Assist. In your attraction, it is best to present further info or proof to assist your request.
Contact Assist if Wanted
When you have any questions in regards to the refund course of, or in case you are having issues receiving your refund, you’ll be able to contact Steam Assist.
- Verify the Steam Assist web site: The Steam Assist web site has a wealth of details about the refund course of. Yow will discover solutions to steadily requested questions, in addition to directions on submit a refund request.
- Contact Steam Assist through electronic mail: You may contact Steam Assist through electronic mail at steamsupport@valvesoftware.com. Make sure to embody your Steam username, the secret that you’re requesting a refund for, and the explanation on your refund request.
- Contact Steam Assist through telephone: You may contact Steam Assist through telephone at 1-888-569-7832. This telephone quantity is out there 24 hours a day, 7 days every week.
- Use the Steam Assist web site to submit a ticket: You can even use the Steam Assist web site to submit a ticket. This can be a good choice in case you have a fancy subject that you’ll want to talk about with Steam Assist.
Steam Assist is often very responsive, and they’re going to do their greatest that can assist you resolve any points that you’re having with the refund course of.
FAQ
Listed here are some steadily requested questions on refund a Steam recreation:
Query 1: How lengthy do I’ve to request a refund?
Reply 1: You might have 14 days from the date of buy to request a refund.
Query 2: What number of hours can I play a recreation earlier than I can not refund it?
Reply 2: You may play a recreation for as much as 2 hours earlier than you’ll be able to’t refund it.
Query 3: What are the explanations for refunding a recreation?
Reply 3: You may refund a recreation for any motive, however some frequent causes embody:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by chance bought the sport.
- You aren’t happy with the sport.
Query 4: How do I request a refund?
Reply 4: To request a refund, you’ll want to contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam shopper after which choosing “Steam Assist.” Upon getting contacted Steam Assist, you may be requested to offer some details about the sport that you’re requesting a refund for. This info consists of the secret, the date of buy, and the explanation for the refund request.
Query 5: How lengthy does it take to get a refund?
Reply 5: As soon as your refund request is accepted, you’ll obtain a refund to the fee methodology that you simply used to buy the sport. The refund will usually be processed inside a number of days.
Query 6: What if my refund request is denied?
Reply 6: In case your refund request is denied, you’ll be able to attraction the choice by contacting Steam Assist. In your attraction, it is best to present further info or proof to assist your request.
Query 7: Can I refund a recreation that I bought as a present?
Reply 7: Sure, you’ll be able to refund a recreation that you simply bought as a present. Nevertheless, the refund can be issued to the one who bought the sport, to not the one who obtained the reward.
When you have another questions on refund a Steam recreation, you’ll be able to contact Steam Assist for help.
Listed here are some ideas for growing the possibilities of your refund request being accepted:
Ideas
Listed here are some ideas for growing the possibilities of your Steam refund request being accepted:
Tip 1: Present as a lot info as potential. Once you submit your refund request, make sure you embody as a lot info as potential. This consists of the sport identify, the date of buy, the explanation for refund, and any further info that you simply suppose could also be useful. For instance, in case you are requesting a refund for a faulty recreation, you’ll be able to connect a screenshot of the error message that you’re receiving.
Tip 2: Be well mannered and respectful. Once you contact Steam Assist, make sure you be well mannered and respectful. This may improve the possibilities of your request being accepted. Keep away from utilizing profanity or abusive language, and attempt to be understanding of the truth that Steam Assist representatives are simply doing their jobs.
Tip 3: Attraction in case your request is denied. In case your refund request is denied, you’ll be able to attraction the choice by contacting Steam Assist. In your attraction, it is best to present further info or proof to assist your request. For instance, in case your refund request was denied since you had performed the sport for greater than 2 hours, you may present proof that you simply have been unable to play the sport because of a technical subject.
Tip 4: Be affected person. The Steam refund course of can take a while, so it is very important be affected person. Upon getting submitted your refund request, you’ll obtain an electronic mail from Steam Assist confirming that they’ve obtained your request. Steam Assist will then overview your request and decide. You’ll be notified of the choice by electronic mail.
By following the following tips, you’ll be able to improve the possibilities of your Steam refund request being accepted. Nevertheless, it is very important do not forget that Steam Assist has the ultimate say on all refund requests.
When you have any questions in regards to the Steam refund course of, you’ll be able to contact Steam Assist for help.
Conclusion
Steam’s refund coverage could be very beneficiant, and it permits you to refund video games that you’re not happy with. Nevertheless, there are some restrictions on refunds. You may solely refund video games that you’ve performed for lower than 2 hours and that you’ve bought throughout the final 14 days. Moreover, you’ll be able to solely refund video games which can be faulty or that don’t work as marketed.
For those who meet these necessities, you’ll be able to request a refund by contacting Steam Assist. Steam Assist will overview your request and decide. In case your refund request is accepted, you’ll obtain a refund to the fee methodology that you simply used to buy the sport.
Bear in mind to be well mannered and respectful once you contact Steam Assist. This may improve the possibilities of your refund request being accepted.
